Gyms Duty Manager

JD GROUP; Swansea; On-site; GBP 28,000 - 38,000; Full time

Job summary

JD Gyms Swansea is seeking a proactive Gym Manager to run the site, lead a motivated team and drive membership and sales targets. You will ensure daily operations run smoothly, coach staff, and uphold brand standards while delivering outstanding member service.

The role requires early mornings and weekends as part of the schedule, with a focus on safety, cleanliness and achieving business goals. You will act as a brand ambassador for JD Gyms.

Qualifications

• Experience in a management position within a leisure-related industry.
• Passionate about customer service and able to lead by example.
• Qualified to at least Level 2 Gym Instructor.

Responsibilities

• Oversee the gym's daily operations and security, opening/closing as needed.
• Work early mornings, evenings, and weekends as required by hours.
• Uphold Health and Safety policies and company procedures.
• Maintain JD Gyms Brand Standards across the facility.

Skills

Team leadership

Customer service

Sales driven

Operational management

Ambassador JD Gyms

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, and the skill, energy and determination to help drive and develop the business alongside the General Manager. We are looking for a manager with experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.
• Expectation to work early in the morning, late weekdays, and weekends.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• To work towards and aim to achieve all sales and membership targets that are set.
• To drive and maximise secondary spend revenue.
• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.
• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.
• To ensure uniform standards are being adhered to by all team members and yourself.
• To always deliver outstanding member service.
• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.
• To undertake any other reasonable duties/projects/meetings, that may be required.
• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must be qualified to at least Level 2 Gym Instructor
• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.
• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function