Gym Duty Managers - (Battersea Power Station)

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Duty Manager for their gym and health club located at a prominent site. In this role, you will deliver exceptional customer service, manage daily operations, and ensure a welcoming environment for residents and guests. Your responsibilities will include overseeing facility maintenance, handling bookings, and addressing inquiries with professionalism. If you are passionate about fitness and possess strong communication skills, this position offers a fantastic opportunity to make a positive impact in a vibrant community.

Qualifications

• Essential Level 3 Personal Trainer qualification.
• Experience in delivering excellent customer service.

Responsibilities

• Manage club operations and ensure high service standards.
• Handle resident inquiries and maintain cleanliness.

Skills

Customer Service

Communication Skills

Health and Safety Protocols

Multitasking

Microsoft Office Suite

Education

Level 3 Personal Training Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

DUTY MANAGER - GYM / HEALTH CLUB - (Battersea Power Station)

***PT Level 3 qualified***

Current shifts = 32 hours pw OR 24 hours pw

As Duty Manager, you will be responsible for delivering the highest levels of customer service to residents, guests, and external contractors at the development. You will be the primary point of contact for all queries within the Club, overseeing the operation of the entire facility under the guidance of the Club & Spa Manager. Service delivery will be at the highest standard.

Key Responsibilities:

General:

• Maintain a high standard of appearance and personal hygiene according to Educated Body Grooming protocol.
• Display professionalism, punctuality, and good manners at all times.
• Act as the main contact for resident and guest inquiries.
• Perform duties with a friendly yet professional attitude, following the directives of the Club & Spa Manager.

Operations:

• Manage inventory and supplies for club operations.
• Handle booking requests for treatments, personal training, inductions, fitness activities, and external practitioners.
• Ensure all administrative procedures are followed for professional operation.
• Keep the reception area tidy, clean, and stocked.
• Execute opening and closing procedures and set up protocols.
• Maintain cleanliness and standards throughout the club via regular walk-throughs.
• Follow all Educated Body Standards and Procedures.
• Manage incoming and outgoing packages and business emails efficiently.
• Report and resolve requests and complaints promptly, ensuring guest satisfaction.

Customer Service:

• Ensure smooth resident experiences and uphold high service levels.
• Handle inquiries, service requests, and bookings efficiently.
• Provide a warm welcome, including tours and re-orientations for residents.
• Anticipate and respond to residents' needs courteously.
• Respond professionally to all club-related questions, including health & fitness advice.
• Maintain good telephone etiquette.
• Conduct resident inductions, offer complimentary PT sessions, and create personalized programs.
• Record and store lost property securely.

Facility Management and Maintenance:

• Identify and report hazards, equipment defects, and safety issues.
• Perform daily and weekly maintenance checks on gym and plant room equipment.

Training:

• Attend necessary training courses.
• Ensure compliance with health, safety, and hygiene legislation.

Health and Safety:

• Conduct safety and cleanliness checks regularly.
• Perform water tests for spa and pool at scheduled intervals.
• Follow operating procedures (SOP/EAP/PSOP).
• Participate in emergency responder training and act as a professional rescuer if needed.
• Ensure safety of residents, guests, and staff.
• Log and report equipment issues.
• Perform any other reasonable tasks as assigned by the line manager.

Skills and Experience

It is essential you are qualified to Level 3 PT (or about to complete Level 3)

• Strong command of English, both written and verbal, with good knowledge of the hospitality industry.
• Significant experience in a similar role.
• Proven track record of delivering excellent customer service.
• Well-organized with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask efficiently without loss of composure.
• Friendly, organized, and detail-oriented.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Experience in health and safety protocols.