Gym Duty Managers - (Battersea Power Station)

DUTY MANAGER - GYM / HEALTH CLUB - (Battersea Power Station)

***PT Level 3 qualified***

Current shifts = 32 hours pw OR 24 hours pw

As Duty Manager, you will be responsible for delivering the highest levels of customer service to residents, guests, and external contractors at the development. You will serve as the primary point of contact for all queries within the Club. Your key responsibilities include overseeing the operation of the entire Club facility, reporting to the Club & Spa Manager, and ensuring service delivery at the highest level.

Key Responsibilities:

General:

• Maintain a high standard of appearance and personal hygiene as per Educated Body Grooming protocol.
• Display a professional attitude, especially regarding punctuality and manners.
• Act as the main contact for resident and guest queries.
• Perform duties with a friendly, professional attitude as required by the position or as assigned by the Club & Spa Manager.

Operations:

• Maintain inventory of supplies for club operations.
• Manage bookings for all club activities, including treatments, personal training, inductions, fitness activities, and external practitioners.
• Ensure all administrative procedures are followed to run the club professionally.
• Keep the reception area tidy, clean, and stocked.
• Carry out opening and closing procedures, ensuring all protocols are followed.
• Ensure the cleanliness and maintenance of the entire club through regular walk-throughs and follow-up.
• Follow all Educated Body Standards and Procedures.
• Manage incoming and outgoing packages and emails.
• Report requests and complaints to the Club & Spa Manager, ensuring immediate resolution and follow-up for guest satisfaction.

Customer Service:

• Support the smooth flow of residents' experience throughout the day.
• Maintain high guest service levels at all times.
• Handle enquiries and service requests efficiently.
• Greet residents warmly, provide tours, and offer re-orientations for returning residents.
• Anticipate and respond promptly to residents' needs.
• Answer club-related questions courteously, including health & fitness advice.
• Maintain good telephone etiquette.
• Conduct resident inductions, including a complimentary 30-minute personal training session and program.
• Record and store lost property.

Facility Management and Maintenance:

• Identify and report hazards, defects, or issues.
• Perform daily and weekly preventative maintenance on gym and plant room equipment.

Training & Health & Safety:

• Attend necessary training courses.
• Implement and monitor health and safety legislation and standards.
• Conduct safety checks, water tests, and adhere to SOP/EAP/PSOP procedures.
• Participate in emergency responder training and act as a professional rescuer if needed.
• Ensure the safety of residents, guests, and staff.
• Log and report equipment issues.
• Perform any other tasks as requested by your line manager.

Skills and Experience:

It is essential you are qualified to Level 3 PT (or about to complete Level 3).

• Strong command of English, both written and verbal, with a thorough knowledge of the hospitality industry.
• Significant experience in a similar role.
• Proven track record of delivering excellent customer service.
• Well-organized with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to multitask efficiently without loss of quality or composure.
• Friendly, organized, and detail-oriented.
• Proficient in Microsoft Word, Excel, PowerPoint.
• Experience in Health and Safety procedures.