Gym Duty Manager — Member Experience & Operations

Naylor's Equestrian Llp; Glasgow; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

JD Gyms Glasgow is seeking a Duty Manager to oversee the day-to-day operation of the club and ensure a welcoming, safe member experience. You will work closely with the management team to meet membership and commercial targets while maintaining high standards of safety and cleanliness.

The role requires flexibility for early mornings, evenings and weekends, with responsibilities spanning safety checks, staff coaching and delivering outstanding member service.

Qualifications

• Must be qualified to at least Level 2 Gym Instructor.
• Experience leading or supporting colleagues in leisure or customer-focused environment.
• Strong commitment to delivering excellent member service.

Responsibilities

• Manage day-to-day operation of the club, including opening and closing duties.
• Maintain safety checks daily, weekly and monthly.
• Support membership growth and commercial objectives.
• Uphold JD Gyms brand standards and cleanliness.
• Coach and develop team members and contracted staff.
• Deliver outstanding member service through positive interactions.

Skills

Leadership

Customer service

Health & Safety

Coaching

Education

Level 2 Gym Instructor

Job description

JD Gyms Glasgow is seeking a Duty Manager to oversee the day-to-day operation of the club and ensure a welcoming, safe member experience. You will work closely with the management team to meet membership and commercial targets while maintaining high standards of safety and cleanliness.

The role requires flexibility for early mornings, evenings and weekends, with responsibilities spanning safety checks, staff coaching and delivering outstanding member service.