Duty Manager - Gym Operations & Member Experience

JD Sports Fashion; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discount

Personal development opportunities

Job summary

JD Gyms is seeking a Duty Manager to oversee daily club operations, ensure safety, and deliver a welcoming, high-quality member experience across shifts in the UK. You will work with the management team to drive membership, revenue and commercial objectives while upholding brand standards.

The role requires flexibility for early mornings, evenings and weekends, plus leadership and coaching of staff within a leisure environment. Training and development opportunities are provided.

Qualifications

• Experience leading or supporting colleagues within a leisure, fitness, hospitality or customer-focused environment.
• Demonstrates a strong commitment to delivering excellent member service and has the ability to support, coach and develop colleagues.
• Must be qualified to at least Level 2 Gym Instructor
• Experience contributing to membership growth, commercial performance, local marketing initiatives and team development.
• Experience supporting operational delivery, people leadership and commercial performance within a leisure or customer-focused environment.

Responsibilities

• Take responsibility for the day-to-day operational running of the club, including opening and closing duties where required.
• Flexible approach to working hours, including early mornings, evenings and weekends, in line with business needs.
• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Responsible for adhering to and maintaining the JD Gyms Brand Standard.
• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.
• Support the achievement of membership, revenue and commercial objectives.
• Identify and support opportunities to grow secondary revenue streams.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Support General Assistants in maintaining high cleanliness standards across all areas of the club.
• Maintain professional appearance and uniform standards across the team in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Help create a positive, supportive and engaging environment for colleagues and contracted personnel.
• Undertake any other reasonable duties, projects or meetings as required.
• Represent JD Gyms values and standards in all interactions with members and colleagues.

Skills

Leadership & coaching

Customer service

Team development

Flexibility

Education

Level 2 Gym Instructor

Job description

JD Gyms is seeking a Duty Manager to oversee daily club operations, ensure safety, and deliver a welcoming, high-quality member experience across shifts in the UK. You will work with the management team to drive membership, revenue and commercial objectives while upholding brand standards.

The role requires flexibility for early mornings, evenings and weekends, plus leadership and coaching of staff within a leisure environment. Training and development opportunities are provided.