Gym Cleanliness & Member Experience Assistant

JD GROUP; Cardiff; On-site; GBP 11,000 - 14,000; Part time

Job summary

JD Gyms is a budget gym chain expanding across the UK, seeking a role focused on maintaining high cleanliness standards and delivering friendly, professional support to members. You will help foster a positive environment for members and colleagues while upholding brand standards.

Responsibilities include daily cleaning and safety checks, reporting defects, and ensuring professional appearance and service. The position emphasizes teamwork and ongoing learning to uphold consistent standards.

Qualifications

• Strong interpersonal skills with excellent attention to detail.
• Commitment to delivering excellent member service and maintaining high standards.
• Experience in a customer-facing, cleaning, leisure or similar environment is advantageous.
• Effective communication skills with the ability to build positive relationships with members and colleagues.

Responsibilities

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.
• Support and maintain JD Gyms brand standards across all areas of the club.
• Conduct daily, weekly, monthly cleaning and safety checks.
• Report all defects to ensure the building and its equipment is safe to use.
• Ensure the gym facility is maintained to a high standard of cleanliness.
• Maintain professional appearance and uniform standards in line with company expectations.
• Deliver outstanding member service through positive and professional interactions.
• Support learning and development initiatives, including training activities designed to promote consistent standards across the business.
• To undertake any other reasonable duties.

Skills

Interpersonal skills

Attention to detail

Customer service

Communication skills

Teamwork

Job description

JD Gyms is a budget gym chain expanding across the UK, seeking a role focused on maintaining high cleanliness standards and delivering friendly, professional support to members. You will help foster a positive environment for members and colleagues while upholding brand standards.

Responsibilities include daily cleaning and safety checks, reporting defects, and ensuring professional appearance and service. The position emphasizes teamwork and ongoing learning to uphold consistent standards.