GxP Service Designer - Remote, 6-Month Contract

ISR Recruitment; Coalville; On-site; GBP 58,000 - 97,000; Full time

Benefits offered by this job

Remote working

Job summary

ISR Recruitment is supporting an IT consultancy with a confidential UK central government agency to appoint an experienced GxP Service Designer for an initial 6-month contract. This remote-friendly role offers market rates and outside IR35.

The designer will map end-to-end journeys, develop service blueprints and collaborate across business, technical and compliance teams in a highly governed environment. A basic security clearance is required.

Qualifications

• Experience in complex transformation, digital or technology programmes.
• Strong visual and written communication to explain complex services.
• Experience in governance or regulated environments is advantageous.

Responsibilities

• Understand user needs and current services with SMEs and analysts.
• Conduct stakeholder engagement and user research to map interactions.
• Identify pain points, challenges and improvement opportunities.
• Map end-to-end service journeys across people, processes and tech.
• Develop and maintain service blueprints for end-to-end view.
• Identify dependencies, risks and operational gaps across the service.
• Document both expected and exception user journeys and workarounds.
• Collaborate with BAs and Technical Architects to reflect needs in requirements.

Skills

Service mapping

Customer journey mapping

Service blueprinting

User-centred design

Stakeholder engagement

User research

Collaborative design

Workshop facilitation

Pain point identification

Model translation

Cross-boundary collaboration

Job description

ISR Recruitment is supporting an IT consultancy with a confidential UK central government agency to appoint an experienced GxP Service Designer for an initial 6-month contract. This remote-friendly role offers market rates and outside IR35.

The designer will map end-to-end journeys, develop service blueprints and collaborate across business, technical and compliance teams in a highly governed environment. A basic security clearance is required.