Guidewire Application Support Analyst

Pioneer Search Ltd; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the Lloyd's market is seeking an Application Support Analyst with experience in Guidewire applications. This role involves supporting the Claims team and providing integration solutions while interacting with third-party vendors. Candidates should possess strong SQL skills and a background in insurance applications.

Qualifications

• Experience supporting Guidewire applications, specifically in ClaimCenter.
• Technical background with database interrogation and SQL queries.
• London Markets or Specialty Insurance experience is required.

Responsibilities

• Responsible for the support & integration of Guidewire application to business estates.
• Identify opportunities for integration solutions, including batch processing.
• Manage production support for Guidewire applications.

Skills

Communication

Problem Solving

Technical Support

Database Management

Tools

Microsoft SQL

Job description

An Application Support Analyst with experience supporting Guidewire Applications is required for a specialty insurer in the Lloyd's market building out an entirely new team to support the Claims team and the integration of Guidewire into the wider estate of applications.

The Role:

The organisation is a highly successful Lloyd's insurer based in the City of London. You will have prior experience working in supporting insurance-based applications for Guidewire, ideally you will have experience in ClaimCenter.

You should also come from a technical background where you are able to interrogate databases and SQL queries as well as managing and escalating tickets in a timely manner.

As this role will require interaction with third parties you should have strong written and spoken communication skills being able to relay IT related issues to non-technical people.

You should have knowledge of SQL databases and be enthusiastic about growing within the business and the team with suggestions on how to improve and optimize processes

Responsibilities:

• Responsible for the support & integration of Guidewire application to business estates
• Identify opportunities and propose integration solutions including batch processing and message queues
• Manage and provide technical for Guidewire applications in production.
• Liaise & interact with 3rd party vendors
• Engage with technical teams and business analysts to achieve and support successful integration

Requirements:

• London Markets or Speciality Insurance experience is required
• Extensive experience with Guidewire ClaimCenter
• Deep understanding of ITIL Service Management
• Experience using Microsoft SQL

Applications Support Analyst - SQL, Guidewire, ClaimCenter, BillingCenter, PolicyCenter, Insurance, Support, Support Analyst,