Guest Services Supervisor - Front Office

Valor Hospitality; Stratford-upon-Avon; On-site; GBP 25,000 - 30,000; Full time

Job summary

Valor Hospitality in the United Kingdom is seeking a friendly guest services assistant to welcome guests and answer questions, helping them enjoy their stay.

You will contribute to a smooth check-out experience, handle information about hotel services and local attractions, and work in a small team in a fast-paced branded hotel environment.

We offer flexible shifts across 7 days a week, with full-time hours and training opportunities to grow within the Valor family.

Responsibilities

• Set the tone for every guest’s stay with a warm welcome and ready answers to questions about hotel services and local attractions.
• Help create a smooth check-out experience to ensure guests depart happy and satisfied.
• Experience working in a branded hotel environment in a fast-paced role and comfortable dealing with guests daily.
• Able to manage a small team and maintain a can-do attitude.
• Flexible shifts across 7 days a week, with hours and patterns discussed at interview.

Job description

Company:

Location:

Country:

United Kingdom

27476.8 yearly

Job Description

£27,476.80 per annum. 40 hours per week across 5 days.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis.

You will be used to managing a small team and consistently demonstrate a can do attitude.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.

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