Guest Services Supervisor

Exclusivepeople; Coventry; On-site; GBP 25,000 - 33,000; Full time

Job summary

A leading hotel in Coventry is seeking a Guest Services Supervisor to ensure exceptional service for guests throughout their stay. The role includes overseeing the front office team, managing guest requests, and maintaining operational standards. Ideal candidates will have strong leadership skills and an ability to enhance team morale while maximizing guest satisfaction.

Benefits

Competitive Salary

Fantastic Benefits

Qualifications

• Proven experience in a supervisory role within the hospitality sector.
• Strong communication and interpersonal skills.
• Ability to oversee operations and enhance team performance.

Responsibilities

• Supervise the front office and switchboard teams.
• Ensure high standards of guest service and team communication.
• Monitor team performance and manage guest accounts efficiently.

Skills

Team Leadership

Communication

Guest Service

Job description

Ansty Hall Hotel, Ansty, Coventry
Full Time
Competitive Salary plus fantastic benefits
Closing Date: 03rd July 2025

In a Nutshell

We are actively seeking a Guest ServicesSupervisorwho will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the front office and switchboard team to ensure they are excelling in their role and meeting all guest expectations.

INDHP

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Lots to do but lots of fun

• Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.
• Welcoming and checking guests into the hotel.
• A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.
• Continually supporting the Reception teamto help them function to a high level of efficiency and by promoting good team morale.
• Ensure systemsand SOPs are up to date and are regularly reviewed.
• To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.
• Monitor team member performance to improve profit and encourage those under performing.
• Work with the Reception Manager on new incentivising ideas.
• Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.
• Maximising sales within each area.
• Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.
• To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

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