Guest Services Specialist — Front Desk & Dining

gov; Saint Helier; Remote; GBP 18,000 - 24,000; Full time

Job summary

Premier Inn in St Helier is seeking a friendly front desk host to welcome guests, handle check-ins, and support guests with queries to ensure a great stay. You will also assist with breakfast service and bar offerings in a busy hotel environment.

Full training is provided, no hotel experience required. Stay calm under pressure, deliver warm service, and collaborate with colleagues across the hotel to ensure smooth operations from arrival to departure.

Responsibilities

• Welcome and check in guests
• Serve breakfast, evening meals and bar drinks
• Answer guest queries and resolve issues
• Keep reception, restaurant and public areas looking great
• Support colleagues across the hotel as needed
• Deliver excellent customer service from arrival to departure

Job description

Premier Inn in St Helier is seeking a friendly front desk host to welcome guests, handle check-ins, and support guests with queries to ensure a great stay. You will also assist with breakfast service and bar offerings in a busy hotel environment.

Full training is provided, no hotel experience required. Stay calm under pressure, deliver warm service, and collaborate with colleagues across the hotel to ensure smooth operations from arrival to departure.