Guest Services Receptionist

Mitie Cleaning & Hygiene Services; Bishopbriggs; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Choices platform

MiDeals discounts

Cycle to work

Life cover

Share plan

Job summary

Mitie Cleaning & Hygiene Services at Cadder Depot in Bishopbriggs is seeking a friendly Guest Services Receptionist to join the team. You will welcome visitors, answer calls, book meeting rooms, and maintain a safe, professional environment during Monday to Friday, 08:00–17:00 shifts.

The role focuses on delivering outstanding customer service to visitors, colleagues, and Network Rail clients, with opportunities to grow within a leading facilities management company and access to Mitie’s

Qualifications

• Experience in hospitality or reception environments.
• Excellent communication and relationship-building skills.
• Confident, warm, and professional approach.
• Proficient with Microsoft Office and workplace technology.
• Proactive mindset with ownership and problem solving.

Responsibilities

• Sign in visitors and issue health and safety brief; book meeting rooms as required.
• Manage administrative tasks: visitor figures, reports, stock checks, newsletters, audits, staff passes.
• Respond to Reception Inbox and reply to emails promptly.
• Occasional travel to other sites; full driving license preferred but not essential.

Skills

Hospitality

Front of house

Customer service

Reception environments

Communication skills

Tools

Microsoft Office

Job description

Better places, thriving communities.

Be the face of our Guest Services experience in Cadder.

We are seeking a friendly, professional, and well-presented Guest Services Receptionist to join our Mitie team in partnership with Network Rail. In this role, you will play a key part in creating outstanding experiences for visitors, colleagues, and customers while maintaining a welcoming, safe, and professional environment.

Cadder Depot, 2 Cadder Lane, Bishopbriggs

G64 1FS

Monday - Friday 0800 - 1700

£13.45 an hour

Day To Day Duties Will Include

• To sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients if required.
• Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.
• Responding to the Reception Inbox making sure all emails are replied to in a timely manner.
• Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).
• Being the representative on behalf of the team for the engagement team.
• Collating and ordering lunches from catering suppliers for each classroom.
• Maintain up to date health and safety folders, with direction from the regional front of house manager.
• Co - ordinate the general running's of the building including kitchen and break out room checks to insure they are kept clean and tidy.
• Promote a culture of safety, security and wellbeing while delivering outstanding customer service.
• Identify opportunities to continually enhance the guest and employee experience.

What We're Looking For

We're looking for someone who genuinely enjoys working with people and takes pride in delivering exceptional service.

You’ll Have

• Experience in hospitality, front of house, customer service or reception environments.
• A passion for creating positive experiences and memorable moments.
• Excellent communication and relationship-building skills.
• A naturally warm, confident and professional approach.
• Confidence using Microsoft Office and workplace technology.
• A proactive mindset with a willingness to take ownership and solve problems.

If this sounds like you, then we want to hear from you!

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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