Guest Services Porter - Flexible, Zero-Hours

Lodestone House; Thorpe CP; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Learning & development opportunities

Job summary

Chartwells is recruiting a dedicated Porter - Zero Hours to help ensure the smooth running of operations on a permanent casual basis. You will support reception tasks, housekeeping, and guest services across busy venues.

As part of Compass Group, the role offers relief coverage and opportunities to grow within a market-leading hospitality business. This position emphasizes reliable timekeeping and positive customer interactions.

Qualifications

• Be adaptable and easily embrace changing priorities.
• Be a brilliant communicator and easily build relationships.
• Have experience delivering high quality customer care.
• Take initiative and make decisions that are right for our customers.
• Possess the ability to work under pressure.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture
• Handling certain reception duties, such as booking theatre tickets or making restaurant reservations
• Responding to customer requests where required
• Running errands
• Ensuring the safety of customers by, for instance, placing and removing signage that indicates wet floors or paints

Skills

Customer service

Communication

Reliability

Time management

Adaptability

Job description

Chartwells is recruiting a dedicated Porter - Zero Hours to help ensure the smooth running of operations on a permanent casual basis. You will support reception tasks, housekeeping, and guest services across busy venues.

As part of Compass Group, the role offers relief coverage and opportunities to grow within a market-leading hospitality business. This position emphasizes reliable timekeeping and positive customer interactions.