Guest Services Porter: Cleanliness, Setup & Customer Care

Compass Group UK; Ware; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Learning and development opportunities

Job summary

Chartwells is recruiting a dedicated Porter on a full-time basis, contracted to 37.5 hours per week, to help ensure smooth operations and high standards of customer care. The role includes supporting housekeeping, setting up rooms, and brief reception duties within a busy hospitality environment.

You will contribute to a team that values people, progression, and recognition, with opportunities for ongoing learning and development and competitive pay across around 6,000 venues nationwide.

Qualifications

• Experience delivering high quality customer care.
• Be a brilliant communicator and easily build relationships.
• Demonstrate exceptional timekeeping and reliability.

Responsibilities

• Assisting in keeping the lobby and other public areas clean and tidy.
• Helping housekeeping, restaurant and banqueting staff to set up rooms or move furniture.
• Handling reception duties such as booking theatre tickets or making restaurant reservations.
• Responding to customer requests where required.
• Running errands.
• Ensuring safety by placing/removing wet floor or painting signage.

Skills

Customer care

Communication

Reliability

Job description

Chartwells is recruiting a dedicated Porter on a full-time basis, contracted to 37.5 hours per week, to help ensure smooth operations and high standards of customer care. The role includes supporting housekeeping, setting up rooms, and brief reception duties within a busy hospitality environment.

You will contribute to a team that values people, progression, and recognition, with opportunities for ongoing learning and development and competitive pay across around 6,000 venues nationwide.