Guest Services Manager

Away Resorts Ltd; West Town; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Up to 50% Discounts on Away Resortshol

Up to 20% Discounts on Away Resortshol

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts Ltd is seeking a Guest Services Manager at Mill Rythe Coastal Retreat in Hayling Island. You will lead the Guest Services team, ensure smooth check-ins, manage bookings, and resolve guest issues to deliver memorable holidays.

We value experienced leaders with strong people skills, budgeting knowledge, and a customer‑facing mindset. The role includes weekends/bank holidays and a comprehensive benefits package.

Qualifications

• Outstanding people skills – friendly, patient and always ready to help.
• Previous management or supervisory experience.
• Exceptional organisation skills and able to keep a good few plates spinning.
• A solid understanding of budgeting and finance.
• Experience in a customer-facing or sales role.

Responsibilities

• Run the Guest Services team and report to the Guest Experience Manager.
• Manage holiday bookings and guest check-in/check-out processes.
• Resolve customer complaints and ensure high service standards.
• Liaise with onsite colleagues to maintain an excellent guest experience.
• Act as first point of contact for Holiday Home Owners.

Skills

Outstanding people skills

Management experience

Organisational skills

Budgeting & finance understanding

Customer-facing / sales experience

Job description

Location: Mill Rythe Coastal Retreat, Hayling Island PO11 0PB

Hours of work: 40 Hours per week, Permanent contract

Salary: £28,683 per annum

What We Need In a Nutshell

We want you to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave, you will be responsible for the smooth running of the Guest Services department.

Who are we?

At Away Resorts we’re a growing company, shaking up the Great British holiday. Our Mill Rythe resort, set on a peaceful estuary, has undergone a stunning £10m refurbishment with our stunning cocktail bar, The Missing Squirrel! As well as our incredible restaurant The Green Room.

What You’ll Be Doing

Working as part of our team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services team.

For You, This Includes

• Spending lots of your time with guests, meeting and greeting to check them into their accommodation
• You will be responsible for managing holiday bookings.
• Resolving customer complaints
• Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent
• You will be the first point of contact for all our Holiday Home Owners

One more thing holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, Experience And Qualities You’ll Need

If you can demonstrate the following, we’d love to hear from you:

• Outstanding people skills – friendly, patient and always ready to help
• Previous Management or Supervisors experience
• Exceptional organisation skills and able to keep a good few plates spinning
• A solid understanding of budgeting and finance
• Experience in a customer-facing or sales role

It’s the icing on the cake if you have experience in the holiday sector specifically, but don’t worry if you haven’t, we provide plenty of training.

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

What We Can Offer You

Enjoy some great benefits, including:

• Up to 50% Discounts on Away Resorts holidays – because you deserve amazing getaways too.
• Up to 20% Discounts on Away Resorts holidays for friends and families- because we want to extend our fabulous getaways to them too.
• 20% On-park discounts – Enjoy the best of what we offer.
• Team Incentives – Your hard work won’t go unnoticed.
• Holiday Hero Menu – Enjoy delicious meals with discounted food options on-park.
• Life Insurance – For peace of mind.
• Enhanced Maternity/Paternity Pay – After two years with us, we’ve got you covered.
• Holiday Buy Scheme – Flexibility to suit your lifestyle.
• Help @ Hand Scheme – Wellbeing support when you need it.
• Career Development – We believe in nurturing talent and promoting from within

Our Promise to You

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! We embrace diversity, inclusion and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want to bring your whole self to work!

Good Luck!

#INDHP