Guest Services Host – Warm, Premier Hotel Experience

Valor Hospitality Partners; Manchester; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Staff discounts at UK hotels

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Job summary

The Medlock at Etihad Campus, Manchester, seeks a Guest Services Assistant to join its pre-opening team. You will support Front Office and Nights operations, delivering a warm, genuine guest experience and upholding brand standards with care and attention to detail.

Join a high-profile development that blends hospitality with sport and entertainment, and contribute to creating memorable arrivals and departures for every guest in a dynamic, city-centre setting.

Qualifications

• You bring an effortless warmth to the floor, delivering service that feels natural, personal and never rehearsed.
• You lead with empathy and integrity, communicating clearly, staying composed under pressure and showing up with authenticity.
• You're genuinely invested in people, nurturing team spirit while building confidence, capability and pride.
• You're a trusted communicator and team player - grounded, reliable and deeply connected to the character and rhythm of the city.
• You have proven customer service experience within a hotel environment, ideally in a premium, lifestyle or design-led setting.

Responsibilities

• Support the smooth running of Reception and Nights operations, creating a warm, welcoming environment.
• Uphold brand standards, contribute to a confident service-led culture and deliver thoughtful moments at every touchpoint.
• Shape arrival and departure experiences, ensuring service remains polished with Manchester character.

Skills

Warmth on the floor

Empathy and integrity

Clear communication

Team player

Guest service excellence

Job description

The Medlock at Etihad Campus, Manchester, seeks a Guest Services Assistant to join its pre-opening team. You will support Front Office and Nights operations, delivering a warm, genuine guest experience and upholding brand standards with care and attention to detail.

Join a high-profile development that blends hospitality with sport and entertainment, and contribute to creating memorable arrivals and departures for every guest in a dynamic, city-centre setting.