Room Attendant - Medlock

Valor Hospitality; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts for you

Staff hotel rates

Discounted stays

Dining discount

Free meals on duty

Retail discount access

Cycle to work scheme

Refer-a-friend bonus

Job summary

Valor Hospitality is opening The Medlock at Etihad Campus in Manchester and seeks a Room Attendant to maintain pristine guest rooms and public areas. You will play a key role in delivering a warm, consistent guest experience with attention to detail and impeccable cleanliness.

Join a dynamic team at a high-profile development. The role offers opportunities to contribute to memorable stays and friendly service across shifts, with competitive compensation and staff benefits.

Qualifications

• Friendly, welcoming approach to guests and colleagues.
• Able to work under pressure in a fast-paced hotel environment.
• Willingness to learn and adapt to hotel standards.

Responsibilities

• Clean and service guest rooms to high standards.
• Prepare rooms for arrival and refresh during stays.
• Follow safety, hygiene and equipment usage protocols.
• Collaborate with team and other departments to ensure guest satisfaction.

Skills

Customer service

Team player

Attention to detail

Job description

Room Attendant – The Medlock at Etihad Campus, Manchester

At the Medlock, first impressions matter—but it’s the lasting ones that stay with our guests. This role is about creating a welcoming space where guests instantly feel at ease.

As a Room Attendant, you’ll care for every detail, from crisp, perfectly made beds to those thoughtful finishing touches that elevate a stay. Your pride in presentation and consistency will help ensure each room feels fresh, calm and ready to be enjoyed—so guests can relax, unwind and feel truly looked after.

This brand-new 401-key hotel is set to be a game-changer in hospitality, seamlessly integrating with one of the most prestigious entertainment and sporting destinations globally.

The next evolution of the Etihad Campus will see it become a thriving sports and entertainment district, featuring state-of-the-art training facilities, a world class 60,000 seater stadium, and vibrant leisure spaces including the Co-op Live arena. It will become a world-class hub for elite sport, music, and entertainment, attracting visitors from around the world.

The new hotel will sit at the heart of a vibrant and evolving Etihad Campus — an exceptional place for guests, teams, partners and fans to rest, reset and immerse themselves in everything the campus has to offer.

We're opening our doors soon and we're building a team that's as warm, grounded and full of personality as the city we call home.

What you'll be doing:

You’ll take pride in your rooms, completing both daily and deep cleaning to a consistently high standard, with care and close attention to detail. Whether preparing rooms for arriving guests or refreshing them during a stay, you’ll ensure every space is presented to the highest standard—ready to be enjoyed and remembered.

Working closely with your team and other departments, you’ll bring a positive, supportive approach, always ready to step in where needed. You’ll follow all safety and hygiene standards, using equipment and materials responsibly and with confidence.

No two days are the same. You’ll balance daily room servicing with the unexpected, staying one step ahead and taking pride in making every room feel just right.

You’ll be a key ambassador for The Medlock, bringing our brand to life through the care you show, the details you deliver and the standards you uphold.

Our hotel never stops, and neither does the care behind it. We operate 365 days a year, with shift patterns designed to reflect the rhythm of the business—offering flexibility where possible. Specific hours and working patterns can be discussed at interview.

About you:

Warm, welcoming and naturally genuine in the way you care for guests and colleagues

Confident under pressure, with a steady presence and a touch of individuality that makes you memorable

An effective communicator, grounded and connected to the city you’re helping shape

Experienced in a fast-paced hotel operation, ideally within a premium, lifestyle or high-energy environment

W hat's in it for you?

Join the opening team for a high-profile launch within one of Manchester’s most exciting developments

Be part of a dynamic, fun and engaging team focused on delivering exceptional experiences from day one

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family
• Valor team member rates at our UK hotels, with rooms from just £30 B&B
• Discounted stays for friends and family
• 50% discount when dining in our restaurants and bars
• Free meals while on duty, keeping you well-fuelled
• Access to high-street discounts on a range of shops, experiences and more
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme
• Generous refer-a-friend bonuses, starting at £250

Caring for your health and wellbeing, both in and outside of work

• A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign
• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing
• Healthcare Cash Plan options, from just £5 per month

If you excel in a dynamic environment and have a keen eye for detail, we'd love to hear from you.

Valor Hospitality promotes equal opportunities in employment and we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Employment is subject to the provision of proof of eligibility to work in the UK.

Due to our safeguarding promise, all UK based roles will be subject to a DBS check upon commencing employment with us. This will be either a basic, standard or enhanced check depending on the job role and responsibilities.

Expected Salary (this is not sent to the employer)