Guest Services Host

Mitie; Street; On-site; GBP 15,000 - 22,000; Part time

Job summary

Mitie is seeking a Guest Services Host at Clarks Village to create a positive, safe, and memorable experience for guests and colleagues. You will maintain a warm, empathetic and professional approach, assist visitors with information about the centre and local area, and respond to enquiries across face-to-face, telephone and email channels.

Role includes daily duties such as lost and found, Shop Mobility, and encouraging visitor feedback while working indoors and outdoors across seasons.

Qualifications

• Must be able to communicate in basic English.
• Must hold the Right to Work in the UK.
• Comfort with using radios and other comms tools.

Responsibilities

• Greet guests and provide information about the centre and local area.
• Answer guest enquiries via face-to-face, telephone and email.
• Support daily operations including lost and found and Shop Mobility.
• Maintain safety and cleanliness and report issues as needed.

Skills

Basic English

Right to Work in UK

Communication tools (radios)

Tools

Outlook

Microsoft Office

Radios

Job description

ourly Pay: £13.45Hours: 8 Hours Per Week Contract Type: Fixed Term Contract - 3 monthsType of Employment: Part Time

Are you interested in working in a professional environment? Do you enjoy working as a part of a team? Would you enjoy working outdoors?

At Mitie, our purpose is to use our expertise, care, technology and insight to create exceptional environments where our customers can be at their best every day. We are committed to providing a workplace where colleagues can thrive, feel supported, and achieve their full potential. As a trusted partner to our clients, we focus on delivering outstanding service, adding value, and creating safe, welcoming spaces for everyone who works with us.

Our culture is built on strong values. We work as One Mitie, supporting one another to deliver a seamless, unrivalled experience. Integrity and trust guide everything we do, and we take pride in representing the Mitie brand with professionalism and respect. We always go the extra mile to keep things running smoothly, seek better ways of working, and deliver on our promises. Our diversity is one of our greatest strengths, every voice is valued, and every colleague is treated as an equal. Above all, our customers' business is our business, and we place their needs at the heart of every action.

About the Role

As a Guest Services Host at Clarks Village, you will help create a positive, safe, and memorable experience for all guests, brand partners and colleagues.

You will do this by:

-Maintaining a warm, empathetic and professional approach at all times

-Confidence in assisting visitors and providing accurate information about the centre and the local area.

-Communicating effectively across a variety of channels, including face-to-face, telephone, and email, ensuring all guest enquiries are responded to within agreed SLA timeframe.

Your role will include but will not be limited to:

-Managing daily operational duties such as lost and found property and Shop Mobility

-Encouraging visitor feedback through the Made You Smile platform

-Supporting tourism through local knowledge.

-Working both indoors and outdoors throughout the year, rotating duties with colleagues and adapting to changing needs within the team.

Safety, professionalism and accountability are essential. You will follow all Mitie policies, Health and Safety requirements, risk assessments and method statements, while maintaining confidentiality and using all equipment and PPE correctly. You will be responsible for reporting repairs, keeping work areas clean and tidy, coordinating handovers, and escalating issues when necessary. A commitment to continuous learning, flexibility and team support is key to success in this role.

What We're Looking For

The ideal candidate will be punctual, reliable and professional, with strong personal presentation and the ability to communicate in basic English. They must hold the Right to Work in the UK. A flexible, honest and self‑motivated approach is important, along with the determination to deliver consistently high standards. The role requires clear communication, teamwork, the ability to remain calm under pressure and a commitment to upholding Mitie's values. Confidence using radios and other communication tools is required, as well as proficiency in Outlook, Excel and Microsoft Office. The successful candidate will be approachable, adaptable and proactive in maintaining excellent service levels.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 68,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us.

Together our diversity makes us stronger.