Head Host

Locke Hotels; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading hospitality brand as a Head Host in Cambridge, where you'll enhance guest experiences and ensure operations run smoothly. This role combines customer service excellence and operational support, allowing you to be part of an innovative hotel environment that values creativity and seamless living.

Qualifications

• Previous experience within hospitality is desirable.
• Self-sufficient, requiring little direction.
• Clear verbal/written communication proficiency.

Responsibilities

• Curate memorable experiences for guests.
• Ensure safety and security of the building.
• Liaise with teams to resolve any issues quickly.

Skills

Communication proficiency

Problem-solving

Tech-savvy

Adaptability

Job description

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In this role you will be responsible for;

Guest Experience:

• As an ambassador of the Cove brand, you will use your intuition to curate memorable experiences to bring the brand to life during the guest journey, ensuring our guests come back for more.
• Creators of authentic experiences and sanctuaries for our guests from the moment they arrive until they leave
• Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way.
• Think quickly on your feet to solve problems, whilst remaining calm.
• Deliver our guest experience by contributing a feeling of simplicity, calm and sanctuary.
• Seek new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation.
  
  

Operations:

• Assist with any deliveries to site ensuring all products are stored out of guests view safely and securely.
• Be comfortable working at times as part of a team within the property and support functions, as well as own your own.
• Ensure the building is operating within all safety guidelines as directed by the Operations Manager ensuring the team and guests alike are safe and secure.
• Liaise with maintenance and housekeeping teams to ensure any issues are resolved in a quick and efficient way.
• Step outside of the core role to complete any other operational task, as required by your line manager or wider team.
• Self-sufficient, requiring little direction and day to day management.
  
  

Our brand:

Lifestyle. Boutique. Corporate. Family-friendly. Design-led.

Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other - carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future.

In this role you will need the following:

Behaviours/Skills/

Experience

• Previous experience within hospitality is desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc).
• Self-sufficient, requiring little direction and day to day management.
• Tech savvy, who does not shy away from tech-based resolutions.
• Clear verbal/written communication proficiency.
• Flexible and adaptable approach with a can-do and courageous attitude.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Restaurants

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