Guest Services & Hospitality Coordinator

Aramark; Poole; On-site; GBP 18,000 - 23,000; Full time

Job summary

Aramark UK is seeking a friendly Hospitality Assistant in Poole, United Kingdom. You will provide exceptional guest service, support reception operations, and help ensure a welcoming, efficient environment for visitors and colleagues.

You will greet guests, assist with check-in/out, support food and beverage service, handle payments, and work across shifts including evenings and weekends. The role emphasizes teamwork, reliability, and a genuine commitment to hospitality excellence.

Qualifications

• Experience in a hospitality or service environment.
• Excellent communication and interpersonal skills.
• Strong organisational and time-keeping abilities.
• Ability to work effectively as part of a team and adapt to priorities.
• Flexibility to work varying shifts.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Maintain reception and common areas to be clean, organised, and welcoming.
• Respond promptly and courteously to guest enquiries and requests.
• Support the team with food and beverage service, maintaining high standards of presentation and cleanliness.
• Assist with room preparation and turnover, ensuring attention to detail and quality.
• Handle guest payments and process transactions using hospitality systems.
• Communicate effectively with colleagues to coordinate tasks and guest services.
• Adhere to health, safety, and hygiene regulations at all times.
• Perform general administrative duties such as answering telephones and managing correspondence.
• Work flexibly across shifts, including evenings, weekends, and bank holidays.
• Support special events and functions with setup, service, and breakdown activities.

Skills

Customer service

Communication

Organisational skills

Teamwork

Flexibility

Job description

Aramark UK is seeking a friendly Hospitality Assistant in Poole, United Kingdom. You will provide exceptional guest service, support reception operations, and help ensure a welcoming, efficient environment for visitors and colleagues.

You will greet guests, assist with check-in/out, support food and beverage service, handle payments, and work across shifts including evenings and weekends. The role emphasizes teamwork, reliability, and a genuine commitment to hospitality excellence.