Guest Services F&B Supervisor for Events & Hotel

Arena Racing Company; Wolverhampton; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual passes

Hotel discounts

Annual leave

Pension & life assurance

Healthshield

Job summary

Arena Racing Company is hiring for a Guest Services Food & Beverage supervisor at the Holiday Inn, Wolverhampton Racecourse. You’ll support the Hotel Operations Manager to deliver outstanding service to hotel guests and racegoers, lead the F&B team, and ensure smooth operations during events.

We’re looking for an enthusiastic, organised and hands-on leader with hospitality supervisory experience, strong customer service skills and the ability to manage rostering, stock and priorities in a

Qualifications

• Previous Food & Beverage or hospitality supervisory experience.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Flexibility to work evenings, weekends and event days.
• Experience with rota planning and stock control is desirable.

Responsibilities

• Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
• Assisting with team rotas, staffing, training and ongoing development.
• Helping drive sales through upselling and creating memorable dining and bar experiences.
• Managing stock ordering, cellar operations and bar audits.
• Maintaining high standards of cleanliness, food safety and brand compliance.
• Supporting reception during busy check-in and check-out periods when required.
• Acting as Duty Manager on occasion, including hotel, racecourse and event days.
• Ensuring our guests always receive a warm welcome and personal service.

Skills

Hospitality supervision

Customer service

Team motivation

Rota planning

Stock control

Job description

Arena Racing Company is hiring for a Guest Services Food & Beverage supervisor at the Holiday Inn, Wolverhampton Racecourse. You’ll support the Hotel Operations Manager to deliver outstanding service to hotel guests and racegoers, lead the F&B team, and ensure smooth operations during events.

We’re looking for an enthusiastic, organised and hands-on leader with hospitality supervisory experience, strong customer service skills and the ability to manage rostering, stock and priorities in a