Guest Services Food & Beverage

Arena Racing Company; Wolverhampton; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Annual passes

Hotel discounts

Annual leave

Pension & life assurance

Healthshield

Job summary

Arena Racing Company is hiring for a Guest Services Food & Beverage supervisor at the Holiday Inn, Wolverhampton Racecourse. You’ll support the Hotel Operations Manager to deliver outstanding service to hotel guests and racegoers, lead the F&B team, and ensure smooth operations during events.

We’re looking for an enthusiastic, organised and hands-on leader with hospitality supervisory experience, strong customer service skills and the ability to manage rostering, stock and priorities in a

Qualifications

• Previous Food & Beverage or hospitality supervisory experience.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Flexibility to work evenings, weekends and event days.
• Experience with rota planning and stock control is desirable.

Responsibilities

• Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
• Assisting with team rotas, staffing, training and ongoing development.
• Helping drive sales through upselling and creating memorable dining and bar experiences.
• Managing stock ordering, cellar operations and bar audits.
• Maintaining high standards of cleanliness, food safety and brand compliance.
• Supporting reception during busy check-in and check-out periods when required.
• Acting as Duty Manager on occasion, including hotel, racecourse and event days.
• Ensuring our guests always receive a warm welcome and personal service.

Skills

Hospitality supervision

Customer service

Team motivation

Rota planning

Stock control

Job description

As one of the UK’s biggest all-weather racecourses, Wolverhampton Racecourse and the Holiday Inn Hotel has changed the face of racing - and it’s not just about racing. Thousands of guests enjoy Wolverhampton Racecourses multiple products each year, demonstrating the outstanding versatility of the venue from weddings and big-brand conferences to exhibitions.

We're looking for an enthusiastic, organised and hands‑on Guest Services Food & Beverage to join our team at the Holiday Inn, Wolverhampton Racecourse. From welcoming hotel guests and racegoers to supporting major events, you'll play a key role in creating memorable experiences while helping lead our Food & Beverage team.

What you'll be doing

As an integral member of our hotel operations team, you'll support the Hotel Operations Manager in the day-to-day running of our Food & Beverage operation, ensuring every guest receives outstanding service from arrival through to departure.

About us…

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it’s our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love.

What is ARC? We embrace diversity. We develop our people. We care for our visitors. We think about our impact. We are proud of our sport.

Work Perks

• 2 Annual Members’ passes giving access to over 1,500 racedays
• Hotel discounts and complimentary golf
• Annual leave starting at 22 days, rising to 28 with service
• Pension & group life assurance schemes
• Healthshield – including 24/7 GP access & EAP
• Funded training & development opportunities
• …and plenty more!

Key Responsibilities

• Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
• Assisting with team rotas, staffing, training and ongoing development.
• Helping drive sales through upselling and creating memorable dining and bar experiences.
• Managing stock ordering, cellar operations and bar audits.
• Maintaining high standards of cleanliness, food safety and brand compliance.
• Supporting reception during busy check-in and check-out periods when required.
• Acting as Duty Manager on occasion, including hotel, racecourse and event days.
• Ensuring our guests always receive a warm welcome and personal service.

About you

• Previous Food & Beverage or hospitality supervisory experience.
• Excellent communication and customer service skills.
• Strong organisational and time management abilities.
• Confidence working under pressure in a fast-paced environment.
• A proactive, positive attitude and willingness to get involved wherever needed.
• Experience with rota planning and stock control is desirable.
• Flexibility to work evenings, weekends and event days.

Join us on the journey

We’re on a thrilling journey and we’d love you to be part of it. Join a winning team, build your career, and help shape an exceptional workplace.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.