Guest Services Lead, Food & Beverage (Events)

Wolverhampton Racecourse; Wolverhampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

2 Annual Passes for members

Hotel discounts

Annual leave 22–28 days

Pension & group life assurance

Healthshield with 24/7 GP access

Funded training & development

Job summary

Arena Racing Company is seeking an enthusiastic Guest Services Food & Beverage supervisor to join the Holiday Inn, Wolverhampton Racecourse. You will lead a busy F&B team, deliver outstanding guest service from arrival to departure, and support events and weddings.

You'll manage rosters, stock, training and service standards, while maintaining brand standards and a warm, welcoming atmosphere for guests and racegoers alike.

Qualifications

• Previous Food & Beverage or hospitality supervisory experience.

Responsibilities

• Supporting and motivating the Food & Beverage team to deliver exceptional service every day.
• Assisting with team rotas, staffing, training and ongoing development.
• Helping drive sales through upselling and creating memorable dining and bar experiences.
• Managing stock ordering, cellar operations and bar audits.
• Maintaining high standards of cleanliness, food safety and brand compliance.
• Supporting reception during busy check-in and check-out periods when required.
• Acting as Duty Manager on occasion, including hotel, racecourse and event days.
• Ensuring our guests always receive a warm welcome and personal service.

Skills

F&B supervision

Guest service

Event support

Team leadership

Job description

Arena Racing Company is seeking an enthusiastic Guest Services Food & Beverage supervisor to join the Holiday Inn, Wolverhampton Racecourse. You will lead a busy F&B team, deliver outstanding guest service from arrival to departure, and support events and weddings.

You'll manage rosters, stock, training and service standards, while maintaining brand standards and a warm, welcoming atmosphere for guests and racegoers alike.