Guest Services & F&B Associate – Perks & Growth

Delta Hotels by Marriott Edinburgh; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training programs

Job summary

Delta Hotels by Marriott Edinburgh is seeking a dedicated team member to join our hospitality team. You will welcome guests, take orders, and provide detailed information about menu items while maintaining high standards of cleanliness and service.

Join our team to enjoy perks such as free meals on duty, uniform provided, and Marriott discounts, with opportunities for career development and training across Marriott's global network.

Qualifications

• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Responsibilities

• Welcome and assist guests with a warm and friendly demeanour, ensuring a positive dining experience.
• Take and serve orders accurately, adhering to quality and presentation standards.
• Provide detailed information about menu items, including ingredients and preparation methods.
• Maintain cleanliness and organisation in the dining area and service stations.
• Coordinate with kitchen staff to ensure timely and accurate delivery of food and beverages.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Promote restaurant services and specials to enhance guest experience and drive sales.
• Follow safety and hygiene protocols to ensure a safe working environment.
• Assist with inventory management and restocking supplies as needed.
• Support team members and collaborate to achieve common goals.

Skills

Customer service

Job description

Delta Hotels by Marriott Edinburgh is seeking a dedicated team member to join our hospitality team. You will welcome guests, take orders, and provide detailed information about menu items while maintaining high standards of cleanliness and service.

Join our team to enjoy perks such as free meals on duty, uniform provided, and Marriott discounts, with opportunities for career development and training across Marriott's global network.