Events & Guest Experience Coordinator

Chartwells Independent; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

Rapport Guest Services in London is seeking a Meetings & Events Assistant to help coordinate and deliver high-quality events and guest experiences. You will support meeting room coordinators and guest services ambassadors, ensuring smooth operations from setup to post-event follow-up.

The role requires hospitality experience, strong organisational and communication skills, and the ability to manage competing priorities in a busy environment.

Qualifications

• Ideally have previous hospitality experience with administrative and operational duties.
• Able to thrive in a fast-paced environment and juggle priorities.
• Strong organisational and communication skills are essential.
• Attention to detail and commitment to high-quality service.
• Proactive, solution-focused with a guest-first mindset.
• Understanding of health, safety and security procedures.
• Collaborative team player with good interpersonal skills.
• Confident using IT systems, including G Suite or similar tools.

Responsibilities

• Coordinate event requests and liaise with teams and vendors.
• Assist with event setup, room resets, deliveries and collections.
• Maintain event trackers and records up to date.
• Welcome and register guests and vendors.
• Provide a friendly and professional guest experience.
• Prepare event materials such as badges and signage.
• Manage cloakroom services when required.
• Support Guest Services and Meeting Room Coordinators as needed.
• Plan and deliver assigned low-impact events.
• Assist with stock management and regular audits.
• Work flexible office hours, including occasional early starts and late finishes.

Skills

Hospitality

Administrative tasks

Event coordination

Guest services

Team collaboration

IT systems (G Suite)

Job description

Rapport Guest Services in London is seeking a Meetings & Events Assistant to help coordinate and deliver high-quality events and guest experiences. You will support meeting room coordinators and guest services ambassadors, ensuring smooth operations from setup to post-event follow-up.

The role requires hospitality experience, strong organisational and communication skills, and the ability to manage competing priorities in a busy environment.