Guest Services Assistant

Valor Hospitality Careers - UK; Manchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Brand training

National apprenticeships

Job summary

Valor Hospitality Careers - UK in Manchester is seeking team members to deliver warm, attentive guest service. You will greet guests, answer questions about our services and local area, and help ensure a smooth, satisfying stay and checkout experience.

We offer career training, brand training, and apprenticeship pathways to grow within Valor Hospitality. We actively welcome applicants from diverse backgrounds and provide support during the recruitment process.

Qualifications

• Experience working in a branded hotel environment and comfortable in a fast-paced role dealing with people on a daily basis.

Responsibilities

• Greet guests with a warm welcome and respond to questions about hotel services, facilities and local area.
• Provide information to help make guests' visits special.
• Support a smooth check-out process to ensure guests leave satisfied.

Skills

Guest service experience

Excellent communication

Branded hotel environment experience

Job description

First impressions are everything and you will set the tone for every guest's stay. With a genuinely warm welcome, you'll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you'll make sure they leave us happy too.

You will already have experience of working within a branded hotel environment and be comfortable working in a fast paced role dealing with people on a daily basis.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits avaliable at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.