Guest Services & Accommodation Booking Admin

Chartwells Independent; Swindon; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Contributory pension

Healthcare benefits

Travel discounts

Cinema/activities discounts

Cashback rewards

Wellness programs

Career development

Job summary

Compass Group UK&I ESS in Swindon is seeking a dedicated Accommodation Booking Admin to support Defence operations on a full-time basis (40 hours per week). You will handle guest arrivals, bookings, payments and daily reconciliations with a strong emphasis on face-to-face customer service.

The role involves emailing booking forms, loading bookings into our hotel package, sending confirmations, and maintaining accurate reservation records.

Responsibilities

• Greeting Customers
• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Checking reservations in
• Take payments (Cash and Card)
• Daily Key Press checks
• Daily check of Key Register
• Chasing up non-returned keys
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focussed when working in the reception.

Job description

Compass Group UK&I ESS in Swindon is seeking a dedicated Accommodation Booking Admin to support Defence operations on a full-time basis (40 hours per week). You will handle guest arrivals, bookings, payments and daily reconciliations with a strong emphasis on face-to-face customer service.

The role involves emailing booking forms, loading bookings into our hotel package, sending confirmations, and maintaining accurate reservation records.