Accommodation Booking & Front Desk Admin

Compass Group UK; Swindon; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Contributory pension

Career development

Digital GP

Exclusive travel discounts

Retail discounts

Cinema discounts

Cash rewards

Wellness classes

Friends & family discounts

Job summary

Compass Group UK&I is seeking an Accommodation Booking Admin to support Defence operations on a full-time basis. You will greet customers, handle queries, manage bookings, and prepare daily reservation lists in a busy reception environment.

Responsibilities include loading bookings, sending confirmation emails, processing payments, and balancing cash at the end of shifts. A face-to-face customer focus and accurate administration are essential to success.

Responsibilities

• Greeting Customers
• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Checking reservations in
• Take payments (Cash and Card)
• Daily Key Press checks
• Daily check of Key Register
• Chasing up non-returned keys
• Balancing float at end of shift
• Very much face to face customer focussed when working in the reception

Job description

Compass Group UK&I is seeking an Accommodation Booking Admin to support Defence operations on a full-time basis. You will greet customers, handle queries, manage bookings, and prepare daily reservation lists in a busy reception environment.

Responsibilities include loading bookings, sending confirmation emails, processing payments, and balancing cash at the end of shifts. A face-to-face customer focus and accurate administration are essential to success.