Accommodation Booking Admin

Chartwells Independent; Swindon; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Contributory pension scheme

Career Pathways and MyLearning

Digital GP and wider healthcare

Exclusive travel discounts

Cinema discounts up to 44%

Cash rewards program

Wellness and mindfulness classes

Discounts for friends and family

Job summary

Compass Group UK&I is recruiting an Accommodation Booking Admin to support Defence operations on a full-time basis, 40 hours per week. The role focuses on greeting customers, handling queries, processing bookings, and maintaining accurate reservation records.

The successful candidate will manage emails, invoices, and confirmations, while ensuring a high standard of customer service in a face-to-face environment at the reception.

Qualifications

• Experience in hospitality or front desk reception preferred.
• Strong communication and organizational skills required.
• Able to handle cash and card payments accurately.

Responsibilities

• Greet customers at the reception.
• Handle customer queries by phone and in person.
• Process bookings and send forms via email.
• Load bookings into the hotel package system.
• Send booking confirmations and receipts.
• Allocate room numbers and check reservations in/out.
• Balance cash float at end of shift.
• Maintain daily key register and perform key checks.
• Follow up on unreturned keys with courteous reminders.

Skills

Customer service

Reception duties

Telephone support

Cash handling

Face-to-face interaction

Tools

Booking system

Hotel package

Job description

We're currently recruiting a dedicated Accommodation Booking Admin to help ensure the smooth running of the operations in Defence on a full-time basis, contracted to 40 hours per week.

As an Accommodation Booking Admin, you will use your skills to maintain a high standard of quality work.

Could you bring your spark to Defence? Here's what you need to know before applying:

Your key responsibilities will include:

• Greeting Customers
• Dealing with customer queries
• Answering telephone queries
• Checking the daily arrivals and departure lists
• Sending out booking forms via email
• Loading bookings on to our PC (we have a hotel package)
• Sending confirmation emails
• Adding bills onto reservations
• Allocating room numbers to reservations
• Checking reservations in
• Take payments (Cash and Card)
• Daily Key Press checks
• Daily check of Key Register
• Chasing up non-returned keys
• Balancing float at end of shift
• Adding bills onto reservations
• Allocating room numbers to reservations
• Sending confirmation emails
• Very much face to face customer focussed when working in the reception.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Part of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.

Job Reference: com/2307/78080003/52778942/SU #Defence

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!