Guest Service & Welcome Assistant – Visitor Experience

National Trust for Places of Historic Interest or Natural Beauty; Minehead; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry for you and your children

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance 32 days

Job summary

The National Trust welcomes applications for a Welcome and Service Assistant at Dunster Castle in Minehead. You will deliver a warm, friendly welcome, share information about the property and ensure visitors have an enjoyable visit.

This is a seasonal, flexible, zero-hour role with a fixed-term contract until 28 February 2027. The salary is £13.25 per hour, and applicants complete an online assessment instead of a CV submission.

Qualifications

• Customer-focused with understanding of the importance of great service.
• Team player who can also work on own initiative.
• Well organised and adaptable.
• Willing to learn new skills.
• Positive attitude.

Responsibilities

• Deliver a great all-round customer service experience and answer queries.
• Listen to visitors' needs and share the right information to help them have the best day.

Skills

Customer focus

Team player

Well organised

Willing to learn

Positive attitude

Job description

The National Trust welcomes applications for a Welcome and Service Assistant at Dunster Castle in Minehead. You will deliver a warm, friendly welcome, share information about the property and ensure visitors have an enjoyable visit.

This is a seasonal, flexible, zero-hour role with a fixed-term contract until 28 February 2027. The salary is £13.25 per hour, and applicants complete an online assessment instead of a CV submission.