Guest Service Team Leader Food & Beverage

Crest Hotels Group; England; Presencial; GBP 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meals on duty provided

50% off Food & Beverage in our hotels

Hospitality Rewards

Employee Assistance Programme and GP

Descripción de la vacante

Avisford Park Hotel in West Sussex is seeking a Guest Service Team Leader - Food & Beverage to support the F&B Manager. You will lead the team across breakfast, lunch, dinner and events, ensuring a warm welcome and memorable guest experiences.

You will build strong relationships across departments, drive service excellence, upsell across outlets, and help maximise revenue. Previous F&B supervisory experience in a hotel is required, with strong communication and time management.

Formación

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.

Responsabilidades

• Lead the Food & Beverage team to ensure high-quality service across breakfast, lunch, dinner and events.
• Forge strong rapport with guests and cross-department teams to maximise service delivery and revenue.
• Ensure daily readiness and smooth operations for day, shift or event.
• Deliver memorable hospitality through effective communication and organisation.

Conocimientos

Food & Beverage leadership

Team leadership

Guest service

Communication

Time management

Descripción del empleo

Avisford Park Hotel, West Sussex

Job Description

Avisford Park Hotel is located within 60 acres of grounds with 140 bedrooms, 15 meeting rooms and a fully equipped gym and leisure club and golf course for guests to enjoy, something for everyone.

The Role of Guest Service Team Leader - Food & Beverage

The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day to day basis and that they and their team are prepared for the day, shift or event.

The role of Guest Service Team Leader - Food & Beverage will report to the Food & Beverage Manager, this is an opportunity for an aspiring & passionate Guest Service Assistant that is ready to take the next step in their career.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management.

Job Overview:

As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Experience & Qualifications

• Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of food and beverage trends.
• Ability to deliver outstanding guest experiences and handle high-pressure environments.
• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments