Guest Service Specialist – Front Office Experience

Splendid Hospitality Group; United Kingdom; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

EAP

Hotel discounts

Food & Beverage discounts

Life assurance

Car salary sacrifice

Early wage access

Pension auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member at Mercure Dumfries to greet guests warmly, handle bookings and check-ins, and provide personal, efficient service that sets the tone for every stay.

You’ll move between tasks with calm confidence, support across departments, and share local recommendations, bringing a bright, approachable style to every interaction under a government contract.

Qualifications

• Open - You’re friendly and welcoming, helping guests feel right at home.
• Nimble – You adapt quickly, handling whatever the day brings with ease.
• Brilliant - You take pride in the little touches that make a big difference.
• Honest - You’re reliable and trustworthy, building confidence through your actions.

Responsibilities

• Using your approachable personality to build great connections with guests.
• Demonstrating your confidence in handling check-ins, bookings and guest requests.
• You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
• Being a team player who’s flexible and happy to help wherever needed.

Skills

Approachable personality

Great communication

Local know-how

Team player

Flexible

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member at Mercure Dumfries to greet guests warmly, handle bookings and check-ins, and provide personal, efficient service that sets the tone for every stay.

You’ll move between tasks with calm confidence, support across departments, and share local recommendations, bringing a bright, approachable style to every interaction under a government contract.