Guest Experience Supervisor – Front Office Lead

Splendid Hospitality Group; City of Edinburgh; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Salary Sacrifice - Car Scheme

Stream - wage access up to 50%

Pension - auto enrolment

Learning & Development

Job summary

Splendid Hospitality Group is seeking a Guest Service Supervisor at Hotel Indigo - Edinburgh. You will lead the Front Office team on shift, ensuring guests feel at home from check-in to check-out and supporting across departments to deliver exceptional service.

Join a team that values open, nimble, brilliant and honest service, with opportunities to coach colleagues, manage daily operations, and contribute to memorable guest experiences in a vibrant Edinburgh hotel setting.

Qualifications

• Open - you’re friendly, approachable, and make guests and colleagues feel welcome.
• Nimble - you adapt quickly, stay calm under pressure, and keep things running smoothly.
• Brilliant - you lead by example, take pride in delivering outstanding service, and help your team shine.
• Honest - you’re reliable, trustworthy, and uphold the highest standards.

Responsibilities

• Leading the team on shift, keeping service smooth, personal, and memorable.
• Ensuring that the guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
• Supporting and motivating your team, ensuring tasks and operations run seamlessly.
• Act as the person on duty across departments, making every guest experience effortless.

Job description

Splendid Hospitality Group is seeking a Guest Service Supervisor at Hotel Indigo - Edinburgh. You will lead the Front Office team on shift, ensuring guests feel at home from check-in to check-out and supporting across departments to deliver exceptional service.

Join a team that values open, nimble, brilliant and honest service, with opportunities to coach colleagues, manage daily operations, and contribute to memorable guest experiences in a vibrant Edinburgh hotel setting.