Guest Experience Host | Front Desk & Guest Support

Splendid Hospitality Group; Dumfries; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

EAP

Hotel room discounts

Food and beverage discounts

Life assurance

Salary sacrifice - car scheme

Wages access (Earned wages)

Job summary

Splendid Hospitality Group is seeking a Guest Service Team Member for Mercure Dumfries, UK. This full-time role involves serving as the first point of contact, delivering efficient and personal service, and helping guests from check-in to departure with a calm, knowledgeable approach.

Join a team committed to hospitality excellence under a government contract, offering the chance to contribute to memorable guest experiences while working in a fast-paced environment.

Responsibilities

• Check-ins and bookings handling
• Answering questions and supporting across departments
• Provide warm welcome and local recommendations
• Be a team player and flexible to help where needed

Job description

Splendid Hospitality Group is seeking a Guest Service Team Member for Mercure Dumfries, UK. This full-time role involves serving as the first point of contact, delivering efficient and personal service, and helping guests from check-in to departure with a calm, knowledgeable approach.

Join a team committed to hospitality excellence under a government contract, offering the chance to contribute to memorable guest experiences while working in a fast-paced environment.