guest service representative - hotel

Employment and Social Development Canada; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Representative to join their team in a vibrant hotel environment. This full-time role offers an exciting opportunity to provide exceptional customer service while managing guest experiences. With a focus on registration, reservations, and guest relations, you'll play a crucial role in ensuring guests have a memorable stay. Enjoy flexible shifts and various benefits, including team-building opportunities and parking. If you thrive in a dynamic setting and have a passion for hospitality, this position is perfect for you!

Benefits

Team Building Opportunities

Parking

Flexible Shifts

Qualifications

• 1-2 years of relevant experience in a hotel or similar environment.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Register guests and assign rooms efficiently.
• Process reservations, cancellations, and handle guest complaints.
• Provide information on hotel facilities and local attractions.

Skills

Customer Service

Problem Solving

Communication

Education

Secondary School Graduation Certificate

Job description

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Here's a refined version focusing on essential details:

Job title: Guest Service Representative - Hotel

Location: Bristol, NB

Posted on: May 10, 2025

Employer: Florenceville Inn

Job overview

Seeking a Guest Service Representative with 1-2 years of experience to provide excellent customer service in a hotel, motel, or resort setting. This permanent, full-time position offers a salary between $15.65 and $18.00 per hour, with benefits including team building opportunities and parking.

Responsibilities

• Register guests and assign rooms
• Process reservations, cancellations, and modifications
• Handle guest complaints and claims
• Provide information on hotel facilities and local points of interest
• Manage guest departures, calculate charges, and process payments
• Maintain reservation and room inventory records
• Follow safety procedures and perform clerical duties
• Assist guests with special needs and deliver wakeup calls
• Perform light housekeeping and provide general customer service

Qualifications

• Secondary school graduation certificate
• 1-2 years of relevant experience

Work details

• On-site work at hotel, no remote options
• Shift flexibility including day, evening, night, and weekends

Additional info

• Benefits: Team building, parking, and other benefits
• Vacancies: 2

Application details

Applicants must be Canadian citizens or residents, with or without a valid Canadian work permit. The position is open until May 24, 2025.