Guest Service Manager

The Hoxton; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality brand is looking for a Guest Service Manager in London. In this role, you will inspire a team of receptionists to provide exceptional service, manage front office operations, and ensure a memorable experience for guests. The position offers competitive pay, ample career growth opportunities, and various employee benefits including health and wellness support.

Benefits

28 days holiday including bank holidays

Pension and life insurance

Health cash plan

Confidential support hotline

Restaurant and hospitality discounts

Free night at The Hoxton upon starting

Regular team gatherings

Enhanced family leave

Training and development opportunities

Qualifications

• Hotel or leisure related experience in a similar role.
• Familiarity with Opera or similar front desk operating system.
• Passion for hospitality and providing memorable experiences.

Responsibilities

• Support day-to-day Front Office operations and lead the team.
• Manage booking rates and overbooking levels.
• Ensure high-quality service and guest satisfaction.

Skills

Hospitality

Team Leadership

Customer Service

Education

Hotel or leisure related experience

Tools

Opera system

Job description

2 days ago Be among the first 25 applicants

Company Description

We are currently looking for an experienced

Company Description

We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Holborn

Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.

Job Description

What you’ll do…

• Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
• Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
• Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
• Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups
  
  

Qualifications

What We’re Looking For…

• Hotel or leisure related experience in a similar role
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way
  
  

Additional Information

What’s In It For You…

• Competitive salary
• 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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