Guest Service Manager

Rbh Hospitality Management; Leeds; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounted room rates

Birthday off

Flexible work

Wagestream

Life Insurance

Employee Assistance Programme

Free meals on duty

Course Sponsorship

Job summary

RBH Hospitality Management is seeking a welcoming Front Desk Host in Leeds to greet guests, check them in/out, and assist with reservations and inquiries. You will liaise with housekeeping and maintenance to ensure smooth operations and a memorable stay.

Ideal candidates are energetic, detail-oriented, with strong communication skills and a can-do attitude to handle busy periods and guest requests.

Qualifications

• Be the friendly face that welcomes guests and sets the tone from check-in to check-out.
• Handle check-ins/outs and guest requests with courtesy and efficiency.
• Be the go-to person for guest inquiries and local recommendations.

Responsibilities

• Process bookings and payments accurately, ensuring details are correct.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Maintain a professional front desk appearance and welcoming atmosphere.
• Respond to guest questions, resolve issues, and keep guests informed.

Job description

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.

• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

  A welcoming personality who loves connecting with people and making their day brighter.

• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.

• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

  At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!