Guest Service Manager

Staycity Group; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Guest Service Manager in London to oversee front desk operations and ensure guest satisfaction. The ideal candidate will have management experience, exceptional customer service skills, and be eager to develop within a growing organization. This full-time position offers a competitive salary and the opportunity to be part of a dynamic team.

Qualifications

• Minimum 2 years management experience in a fast-paced environment.
• Excellent verbal and written communication skills.
• Outstanding customer service skills.

Responsibilities

• Ensure smooth running of the front desk and liaise with all departments.
• Welcome guests and resolve any disputes or complaints professionally.
• Supervise and motivate the team, ensuring service standards are met.

Skills

Customer Service

Communication

Management

Attention to Detail

Tools

Opera

Job description

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Job Description

Job Description

Staycity is looking for a Guest Services Manager to join the team on a full-time, permanent basis. In return, you’ll earn a highly competitive salary.

Staycity currently operates in excess of 5,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goal to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality. We are now looking for a Guest Service Manager to be a part of the family.

Staycity Group’s expansion is now rolling out under two brands - Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.

Key Responsibilities As Our Guest Services Manager Will Include

• To ensure the smooth running of the front desk on a daily basis, liaising between the guest and all departments
• Welcome all guests to the hotel in a friendly manner in conjunction with the Standard of Procedure
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients after and during their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure that payment is verified upon check-in and follow the procedure for each different payment type
• Supervise department employees ensuring the correct standards and methods of service are maintained as stated
• To anticipate and rectify problems to ensure the guest's well-being and satisfaction within the hotel
• Manage and motivate a team of direct reports on a daily basis, Deputizing in the absence of the General Manager
  
  

Our ideal Guest Services Manager will have the following skills, knowledge and experience:

• Previous management experience of at least 2 years in a fast-paced environment is essential to deliver this role
• Eager to learn and develop
• Excellent communication skills both verbal and written
• Outstanding customer service skills and attention to detail
  
  

Candidates will ideally have at least 2-year previous experience working at the Front Desk in a similar property and will always strive to provide our guests with the highest standards of customer care.

Experience using Opera and excellent communication and interpersonal skills are required for this role.

Hours Of Work

It is anticipated that the successful candidate will be required to work shifts covering weekends and if and when necessary cover night shifts.

If you feel you are the right fit for this Front Office Manager role then please click ‘apply’ now! We’d love to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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