Guest Service Manager

Sandman Hotel Group; Aberdeen City; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Sandman Hotel Group as a Guest Service Manager, where you'll lead the reception team, welcome guests, and ensure excellent service. With competitive pay, a range of perks, and opportunities for career growth, this role is perfect for individuals with a passion for hospitality.

Benefits

Additional Holiday with length of service milestones

Flexible schedule

Pension

Free Parking whilst on shift

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Team, Friends and Family Hotel rates

Up to 40% of food discounts

Referral Bonus starting at £250

X3 complimentary nights stays to use in the UK, Ireland or North America

Education & Skills Development Reimbursement program

Qualifications

• Experience in hotel reception required.
• At least 18 years of age due to alcohol licensing regulations.

Responsibilities

• Lead reception shift and welcome/check in/out guests.
• Handle cash and credit card transactions.
• Manage telephone and email inquiries professionally.

Skills

Impeccable communication skills

Warm personality

Pro-active passion for service

Tools

Opera PMS

Job description

The Sandman Hotel Group UK opened the 218-bedroom Sandman Signature Hotel Aberdeen in August 2018 and it has quickly established itself as one of Aberdeen's finest 4-star properties.

We now have an exciting opportunity for a Guest Service Manager to act as the Hotel's front line in welcoming our guests. Working alongside our existing Guest Service Managers (also known as shift leaders or duty managers), you will be the human face of the business so a warm and genuine personality is essential. Experience in hotel reception is required for this role and those with knowledge of Opera PMS will be at an advantage. A sunny disposition, impeccable communication skills, smart appearance and a genuine pro-active passion for service are the key attributes we will be looking for.

Key responsibilities of the role include:

• Lead the reception shift from the front.
• Welcome and check in/out of guests.
• Take responsibility Cash handling and processing credit card transactions.
• Handling telephone and email enquiries in a timely and professional manner.
• Taking and processing reservations though our Property Management System.
• Providing information to guests about the hotel and local area.
• Creating a warm and welcoming environment for our guests.
• Upselling ancillary hotel services.
• Liaising with all hotel departments as required.
• To anticipate and address guest's service needs.
• Any additional tasks assigned by management.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

Full time working hours will be 40 per week on a shift basis including weekends, possibly also some occasional night shifts.

Note: Due to Scottish alcohol licensing regulations, applicants must be at least 18 years of age.

In return for your hard work and commitment we offer a competitive salary, a great range of benefits and on-going training, development and career growth.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**