Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )

JR United Kingdom; Bristol; Remote; GBP 24,000; Full time

Job summary

A leading customer service company is looking for a Customer Service Specialist to join their government campaign. This fully remote position offers a salary of £23,804 per annum with no weekend shifts. Ideal candidates will excel in communication and have a depth of customer service experience, along with the ability to empathize with customers during tough times. Full training will be provided, ensuring all candidates are prepared to assist effectively.

Benefits

Perks at Work – Discounts, Free Online Classes

Help@Hand – Discounts and Wellbeing Resources

Critical Illness Cover up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Incentives & Awards

Refer-A-Friend bonus up to £1,200

Wellbeing Webinars

Employee Support Programs

Qualifications

• Strong communication skills, attention to detail, and customer service experience required.
• Ability to work in a target-driven environment and competent PC skills needed.
• Empathy and professionalism are crucial for phone interactions.

Responsibilities

• Provide excellent service to diverse customers regarding employment and benefits.
• Assist customers in understanding benefits payments and available support.
• Handle inquiries and guide clients through the complexities of government support.

Skills

Strong communication skills

Attention to detail

Empathy

Customer Service experience

Competent PC skills

Multitasking skills

Job description

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Customer Service Expert - Government (No weekends, No Bank holidays - Fully remote), Bristol

Client: Teleperformance

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Would you like to make a difference to someone’s life?

Are you driven to serve a purpose, helping people during the cost of living crisis?

If yes, this challenging yet rewarding role is for you.

We are seeking experienced Full-time Inbound Telephone Customer Service Specialists for a Government campaign.

Role: Customer Service Specialist
Site: Work at home (full-time)
Start Date: 21st July
Contract: Full-Time Permanent
Training Duration: 10 days, Monday to Friday, 9am-5:30pm

Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various shifts)

Full equipment provided

NO WEEKEND WORKING and NO BANK HOLIDAYS.

Salary: £23,804 PA (£12.21ph)

Role Responsibilities:

• Provide excellent service to a diverse customer base.
• Assist customers with inquiries about employment status, benefits, payments, and government support.
• Help customers understand benefit payments and support options.

Candidate Requirements:

• Strong communication skills, attention to detail.
• Ability to build rapport quickly.
• Empathy and professionalism over the phone.
• Customer Service experience.
• Ability to work in a target-driven environment.
• Competent PC skills and multi-system navigation.
• Good typing speed and multitasking skills.
• Ownership attitude, resilience, and commitment to service excellence.

Benefits:

• Perks at Work – Discounts, Free Online Classes.
• Help@Hand – Discounts, Wellbeing Resources, Webinars, Access to GPs, Mental Health, Financial, and Legal Advice.
• Critical Illness Cover up to £10,000.
• Cycle to Work Scheme.
• Holiday Purchase Scheme.
• Length of Service Awards.
• Monthly Incentives & Awards.
• Refer-A-Friend bonus up to £1,200.
• Wellbeing Webinars.
• Employee Support Programs.

This role requires vetting to BPSS standards, including identity, criminal record, and employment checks. Successful candidates must provide documentation for verification before starting. If you match the criteria and want to help resolve complex issues, APPLY TODAY! Our recruitment team will contact you within 48 hours.