Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )

JR United Kingdom; Gateshead; Remote; GBP 24,000; Full time

Job summary

A leading company is seeking Customer Service Specialists for a Government campaign, offering a full-time remote role with no weekend work. Successful candidates will handle calls related to employment and government support, training will be provided, and various employee benefits are included.

Benefits

Discounts, online classes, wellbeing resources

Critical illness cover up to £10,000

Cycle to Work scheme

Holiday Purchase scheme

Qualifications

• Strong communication skills required (verbal and written).
• Experience in customer service preferred.
• Ability to build relationships with customers.

Responsibilities

• Provide excellent customer service in a lively environment.
• Handle inbound calls regarding claims and government support.
• Inform customers about benefit payments.

Skills

Verbal Communication

Written Communication

Empathy

Professionalism

Customer Service Experience

Multitasking

Job description

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Customer Service Expert - Government (No weekends, No Bank holidays - Fully remote), Gateshead

Client: Teleperformance

Location: Gateshead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the hardships of the cost of living crisis?

If you said yes, then this role is for you.

We are looking for experienced Full-time Inbound Telephone Customer Service Specialists for a Government campaign.

Role: Customer Service Specialist
Site: Work from home (full time)
Start Date: 21st July
Contract: Full-Time Permanent
Training: 10 days, Monday to Friday, 9am-5:30pm

Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various start times)

Equipment provided

NO WEEKEND OR BANK HOLIDAY WORK

Salary: £23,804 PA (£12.21ph)

Role Responsibilities:

• Providing excellent customer service in a lively environment.
• Handling inbound calls regarding employment status, claims, payments, and government support.
• Informing customers about benefit payments to assist with living costs.

Candidate Requirements:

• Strong verbal and written communication skills.
• Ability to build customer relationships quickly.
• Empathy and professionalism in communication.
• Customer service experience.
• Ability to work in target-driven environments.
• Proficiency with PCs and multiple systems.
• Good typing speed and multitasking skills.

Benefits:

• Discounts, online classes, wellbeing resources, webinars.
• Critical illness cover up to £10,000.
• Cycle to Work, Holiday Purchase schemes, and more.

The role requires BPSS vetting, including identity, criminal, and employment checks. Successful candidates must provide documentation and complete checks before starting.

If you want to make a difference and help resolve complex issues, APPLY TODAY. Our recruitment team will contact you within 48 hours.