Customer Service Expert - Government ( No weekends No Bank holidays - Fully remote )

JR United Kingdom; Newcastle upon Tyne; Remote; GBP 24,000; Full time

Job summary

A leading company seeks experienced Full-time Inbound Telephone Customer Service Specialists for a Government campaign. This fully remote role provides comprehensive training and benefits, with a focus on offering support to customers during the cost of living crisis. Candidates must demonstrate strong communication skills and a customer-oriented mindset.

Benefits

Savings Discounts

Free Online Classes

Wellbeing Resources

Webinars

Cycle to Work

Holiday Purchase

Workplace Pension

Qualifications

• Customer service experience required.
• Target-driven mindset essential.
• Ability to navigate multiple systems.

Responsibilities

• Provide excellent service to customers.
• Assist with inquiries about employment and government support.
• Help inform customers about benefit payments.

Skills

Strong verbal communication

Strong written communication

Attention to detail

Ability to establish relationships

Empathy

Proficient PC skills

Good typing speed

Multitasking ability

Job description

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Customer Service Expert - Government (No weekends, No Bank holidays - Fully remote), Newcastle-upon-Tyne, Tyne and Wear

Client: Teleperformance

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the hardships of the cost of living crisis?

If yes, then this role is for you.

We are looking for experienced Full-time Inbound Telephone Customer Service Specialists to join our TP family for a Government campaign.

Role: Customer Service Specialist
Site: Work at home (full-time)
Start Date: 21st July
Contract: Full-Time Permanent
Training: 10 days, Monday to Friday, 9am-5:30pm

Hours: 37.5 hours/week
Shifts: Monday – Friday, 8:00am to 6:15pm (various shifts)

Full equipment provided

NO WEEKEND WORK and NO BANK HOLIDAYS

Salary: £23,804 PA (£12.21ph)

Role Responsibilities:

• Provide excellent service to a diverse range of customers and employers.
• Assist customers with inquiries about employment status, benefits, payments, and government support.
• Help inform customers about benefit payments to assist with living costs.

Candidate Requirements:

• Strong verbal and written communication skills with attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• Professional, friendly manner with empathy.
• Customer service experience and target-driven mindset.
• Proficient PC skills and ability to navigate multiple systems.
• Good typing speed and multitasking ability.

Benefits:

• Savings Discounts, Free Online Classes, Wellbeing Resources, Webinars, and more.
• Additional schemes like Cycle to Work, Holiday Purchase, and Workplace Pension.

The role requires vetting to Baseline Personnel Screening Standard (BPSS). Successful candidates will need to provide documents for identity, nationality, criminal records, and employment history checks. All documentation must be completed before starting employment.

If you are interested and meet the criteria, APPLY TODAY. Our recruitment team will contact you within 48 hours.