Guest Service Associate — Front Desk & Guest Experience

Hampton By Hilton Blackburn; Knuzden Brook; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Bed & Breakfast stays

50% food and beverage discount

Employee wellbeing support

Staff discounts platform

Long service awards

Recognition awards

Generous annual leave

Training and development

Job summary

leaf HOSPITALITY operates Hampton by Hilton Blackburn and is seeking a friendly Guest Service Assistant to welcome guests, assist during their stay and support breakfast service. You will be at the heart of the hotel operation, ensuring a warm welcome and efficient service in reception, lounge and bar areas.

Join a team focused on delivering memorable guest experiences, with opportunities to upsell hotel services while maintaining high standards in a fast-paced environment.

Qualifications

• Previous hospitality, customer service or Front Office experience is desirable but not essential.

Responsibilities

• Welcome guests and create a positive first impression of the hotel
• Support guests throughout their stay, responding to enquiries and requests professionally and efficiently
• Manage check-ins, check-outs and reservations in line with company standards
• Provide information about the hotel, local area and available services
• Handle guest feedback and escalate issues as needed
• Support the smooth day-to-day operation of the Front Office and wider hotel operation
• Process payments and maintain accurate guest records
• Ensure public areas and guest-facing spaces remain welcoming and presentable
• Support revenue opportunities through upselling and promoting hotel services
• Work collaboratively with colleagues to deliver exceptional guest experiences

Skills

Guest service

Communication

Multitasking

Job description

leaf HOSPITALITY operates Hampton by Hilton Blackburn and is seeking a friendly Guest Service Assistant to welcome guests, assist during their stay and support breakfast service. You will be at the heart of the hotel operation, ensuring a warm welcome and efficient service in reception, lounge and bar areas.

Join a team focused on delivering memorable guest experiences, with opportunities to upsell hotel services while maintaining high standards in a fast-paced environment.