Guest Service Assistant

Almondsbury Inn & Lounge; West of England; On-site; GBP 9,000 - 15,000; Full time

Benefits offered by this job

Friends & Family rate discounts

Staff meal on duty

Hospitality rewards

Job summary

Almondsbury Inn & Lounge is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins, and provide service throughout their stay.

The role demands strong communication, adaptability and a proactive approach; we offer training for the right attitude along with staff discounts and meals on duty to support a positive guest experience.

Qualifications

• Strong hospitality background with customer service focus.
• Bilingual or multilingual is a plus.
• Excellent verbal and written communication.
• Ability to multitask and prioritize in a fast-paced setting.
• Familiarity with hotel operations and reservation systems is preferred.

Responsibilities

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills

Hospitality mindset

Bilingual or multilingual

Communication skills

Multitasking in fast-paced environment

Hotel operations knowledge

Job description

Almondsbury Inn & Lounge has 57 bedrooms that offer comfort with a stylish lounge area offering an all-day menu, Starbucks coffee and a mini gym.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Provide excellent customer service and address guest inquiries and concerns
• Check guests in and out of the hotel, ensuring accuracy of information
• Assist guests with luggage, transportation, and other requests
• Handle guest complaints or issues promptly and effectively
• Maintain knowledge of hotel services, amenities, and local attractions
• Process payments and maintain accurate records
• Collaborate with other hotel staff to ensure a seamless guest experience

Skills:

• Strong hospitality skills with a genuine desire to provide exceptional guest service
• Bilingual or multilingual proficiency is a plus
• Excellent communication skills, both verbal and written
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
• Familiarity with hotel operations and reservation systems is preferred

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

• £70 BB per night for Friends and Family rate
• Celebration of milestone employment anniversaries
• 50% off Food & Beverage in our hotels
• Meals on duty provided
• Access to Hospitality Rewards
• Offerings from retail and dining discounts
• Employee Assistance Programme and same day on-line GP appointments