Guest Service Assistant

Holiday Inn Colchester; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel is seeking a Guest Service Assistant in Colchester, responsible for ensuring guest satisfaction and maintaining the service quality. The role involves engaging with guests, meeting their needs, and contributing to a positive hotel atmosphere. Ideal candidates will have a passion for customer service and experience in a fast-paced setting.

Benefits

Annual Conference Event and Awards

Robust career development and personal growth opportunities

Attractive discounts across major retailers, restaurants, and events

Employee, Family, and Friends discounts in hotels

50% off food and beverage during stay

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Experience in a fast-paced, customer-facing role is ideal.
• Ability to anticipate guests’ needs is highly desirable.

Responsibilities

• Support the hotel in achieving brand and company metrics.
• Build and develop relationships with guests, tailoring approach to their needs.
• Ensure consistent hospitality following standard operating procedures.

Skills

Customer Service

Communication

Technology Comfort

Tools

MS Office

Job description

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Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Colchester.

1. Supporting your hotel in achieving all brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs, and tailoring your approach accordingly.
3. Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development and personal growth opportunities
• Attractive discounts across major retailers, restaurants, and events
• Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage during your stay in our hotels
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. Comfort with technology, including MS Office, is also important.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and discuss your skills. If successful, you'll meet the Business Excellence Manager or Guest Service Manager.