Guest Service Assistant

Holiday Inn Haydock; East Grinstead; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel is seeking a dedicated Guest Service Assistant to enhance guest experiences. You’ll ensure service excellence, build relationships with guests, and contribute to achieving hotel objectives. This role requires excellent customer service skills and the ability to adapt to guests' needs in a fast-paced environment. Join us for an exciting opportunity with growth potential and attractive employee benefits.

Benefits

Robust career development opportunities

Employee discounts at partner hotels

Access to Leisure Clubs

50% off food and beverages

Mental health and well-being support

Qualifications

• Previous experience in a customer-facing role is preferred.
• Passion for service excellence is essential.
• Ability to anticipate guests' needs is highly desirable.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Support hotel in achieving brand and company metrics.
• Build relationships with guests and assess their needs.

Skills

Customer Service

Relationship Building

Adaptability

Technology Utilization

Tools

MS Office

Job description

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Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Haydock M6J23 (WA12 0JG).

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please reach out to our resourcing team at [emailprotected].

- Annual Conference, Events, and Awards

- Robust career development opportunities and support for personal growth

- Attractive discounts across many major retailers, restaurants, and events

- Complimentary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide

- 50% off food and beverage while you stay in our hotels

- 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice

- FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail, and you can highlight your skills. If successful, you will meet the Business Excellence Manager or Guest Service Manager.