Guest Service Assistant

Holiday Inn Rotherham Sheffield; Rotherham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel is seeking Guest Service Assistants to ensure an outstanding experience for guests. The role includes fostering guest relationships, maintaining service standards, and partaking in a supportive team environment focused on high-quality hospitality. Ideal candidates will have customer service experience and a passion for enhancing guest experiences.

Benefits

Employee discounts on hotel stays

Attractive discounts across retailers and restaurants

Free access to leisure clubs

24/7 Employee Assistance Line

Career development opportunities

Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.
• Comfort with technology, including MS Office.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Build and develop relationships with guests.
• Promote hotel products and services.
• Follow standard operating procedures for hospitality.

Skills

Customer Service

Communication

Technology Use

Job description

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Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our hotel at Holiday Inn Rotherham-Sheffield M1 Jct.33.

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining high product and service knowledge about all IHG hotels in your region, and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you’d like to find out more before applying, please contact our resourcing team at [emailprotected].

- Annual Conference, Events, and Awards

- Robust career development opportunities and support for personal growth

- Attractive discounts across many retailers, restaurants, and events

- Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide

- 50% off food and beverage while staying in our hotels

- 24/7, 365 days Employee Assistance Line for mental health, wellbeing, financial, and legal support

- Free and unlimited access to our leisure clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. Comfort with using technology, including MS Office, is also important.

Next steps

A member of our hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and discuss your skills. If successful, you'll meet the Business Excellence Manager or Guest Service Manager.