Guest Service Assistant

Holiday Inn Lincoln; Lincoln; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading hotel in Lincoln is seeking a Guest Service Assistant to ensure every guest has an outstanding experience. The role involves building relationships, maintaining service standards, and promoting IHG hotels. Candidates should have a passion for customer service and be comfortable with technology. Benefits include career development opportunities and worldwide hotel discounts.

Benefits

Career development opportunities

Employee hotel discounts worldwide

50% off food and beverages during hotel stays

Access to leisure facilities

Employee Assistance Line for support

Qualifications

• Previous experience in a fast-paced, customer-facing role preferred.
• Ability to anticipate guest needs.
• Comfort with technology, including MS Office.

Responsibilities

• Support hotel in achieving brand and company metrics.
• Build and develop relationships with guests.
• Maintain high product and service knowledge about IHG hotels.

Skills

Customer Service

Relationship Building

Adaptability

Technology Proficiency

Job description

Role: Guest Service Assistant

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is based at our hotel in Lincoln LN1 1YW.

Key responsibilities include:

1. Supporting the hotel in achieving brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs, and adapting your approach accordingly.
3. Recognizing and appreciating repeat guests, priority members, and VIPs.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining high product and service knowledge about all IHG hotels in the region and promoting the hotel, products, services, and IHG to guests.

Beyond these duties, you'll embody our company values and culture, ensuring service excellence remains our top priority.

Other titles for this role include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Further details of the role will be discussed with shortlisted candidates. To learn more before applying, contact our resourcing team at [emailprotected].

Benefits include:

• Annual Conference, Events, and Awards
• Career development opportunities and support for personal growth
• Discounts at major retailers, restaurants, and events
• Employee, Family, and Friends hotel discounts worldwide
• 50% off food and beverages during hotel stays
• 24/7 Employee Assistance Line for mental health, wellbeing, financial, and legal support
• Unlimited access to leisure facilities (gym, pool, steam rooms)

Qualifications

Previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service are preferred. The ability to anticipate guest needs and comfort with technology, including MS Office, is highly desirable.

Next steps

A member of our team will contact you to schedule a 15-minute chat to discuss the role and your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.