Guest Service Assistant Casual

RBH; Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a vibrant family at Hampton by Hilton Manchester Northern Quarter as a Casual Guest Services Assistant. This role involves varied responsibilities, from guest service to housekeeping, making it perfect for friendly and caring individuals. With a commitment to diversity and inclusion, this position also offers great perks like discounted hotel rates and free meals on duty.

Benefits

Discounted hotel rates for staff and family

Additional holiday on your birthday

Flexible working options

Pension scheme

Free meals on duty

Qualifications

• Experience in a customer-facing role preferred.
• Training provided for new staff.
• Computer literacy essential.

Responsibilities

• Adapt to various roles, including guest service, reception, and housekeeping.
• Report to the Duty Manager.
• Provide outstanding service with enthusiasm.

Skills

Customer service

Computer literacy

Professional telephone manner

Job description

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Guest Service Assistant Casual, Manchester

Client: RBH

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f60a74768654

Job Views: 83

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Hampton by Hilton Manchester Northern Quarter, 41 Rochdale Road, Manchester, Lancashire, M4 4HT

Looking for a new challenge in 2024? Look no further - we are seeking Friendly, Caring, Thoughtful individuals to join our team at Hampton by Hilton Manchester Northern Quarter. Our team are versatile and talented in this fast-paced hotel environment.

Casual Guest Services Assistant at Hampton by Hilton Manchester Northern Quarter

Shift timings: AM shifts from 7:00 to 13:00, PM shifts from 17:00 to 22:30

Enjoy our virtual hotel tour and consider joining our family!

At RBH, we value our staff highly and foster a diverse, healthy, and sustainable workplace. We are rated among the Top 30 Best Places to Work in Hospitality and are always looking for new talent.

A Day in the Life of a Guest Services Assistant

Reporting to the Duty Manager, you'll enjoy varied responsibilities, including roles in guest service, reception, food & beverage, and housekeeping, adapting to the hotel's needs throughout your day.

Our team is like family, committed to delivering outstanding service with enthusiasm and authenticity.

What We Need from You

We prioritize personality and potential. Requirements include:

• Experience in a customer-facing role preferred but not essential; training provided
• Computer literacy and a professional telephone manner

What We Offer

Our benefits include:

• Discounted hotel rates for staff and family
• Additional holiday on your birthday
• Flexible working options
• Pension scheme
• Free meals on duty, saving over £1000 annually

Learn more about our benefits and watch our employee video.

Equal Opportunities

RBH Hospitality Management is committed to diversity and inclusion, welcoming applicants of all backgrounds and identities.