Guest Service Assistant

Holiday Inn Ipswich; Ipswich; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel brand is seeking a Guest Service Assistant to ensure an exceptional experience for every guest. This role involves maintaining high service standards, supporting hotel objectives, and developing guest relationships. Ideal candidates will have a passion for customer service and some experience in a fast-paced environment.

Benefits

Annual Conference Event and Awards

Career development opportunities

Attractive discounts across major retailers

Employee, Family, and Friends discounts

50% off food and beverage in hotels

24/7 Employee Assistance Line

Free access to Leisure Clubs

Qualifications

• Previous experience in a customer-facing role.
• Ability to anticipate guests' needs.
• Comfortable using technology.

Responsibilities

• Ensure guests receive an outstanding experience.
• Support hotel in achieving brand metrics.
• Build and develop relationships with guests.

Skills

Customer Service

Relationship Building

Technology Proficiency

Tools

MS Office

Job description

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Guest Service Assistant

Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Ipswich.

• Supporting your hotel in achieving all brand and company metrics and objectives
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation
• Following SOPs to ensure consistent hospitality for all guests
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, services, and IHG to all guests

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other businesses may call this role Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to find out more before applying, please reach out to our resourcing team at [emailprotected].

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

What you'll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding Customer Service. Due to the nature of the role, the ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. During this conversation, we will explain the role in detail and you can highlight your skills. If successful, you'll meet the Business Excellence Manager or Guest Service Manager.